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Service

COVERPLAN

On-Site Training

Calibration

Warranty

Updating

Meter Exchange

COVERPLAN

Protect your equipment with our COVERPLAN!  COVERPLAN is designed to provide customers with a comprehensive and cost effective service package to ensure correct operation, and a long reliable service life of all equipment.  IRD® will schedule and carry out routine maintenance and calibration visits and will provide priority response to any emergency requests in the event of machine breakdown or equipment requiring repair.  As part of our service we would provide operator training and assist with application specific support.

Cover will be automatically renewed on each anniversary of the start date in order to ensure continuity of the service.  (IRD® will advise any changes in charge rates before undertaking service visits.  The customer retains the right to decline renewal or to cancel at any time.)

All service work is undertaken subject to IRD® standard terms and conditions of service.  Any spare parts or products provided are subject to IRD standard terms and conditions of sale.

What's Included?

  • Annual Service & Calibration when Due
    • Service & Calibration of IRD® Balancing Machine systems and LEXSECO® Core Loss Testers
    • Quality service by factory trained technicians with ready access to manufacturer's original spare parts
    • Automatic reminder of 'calibration due' date
    • Calibration traceability to manufacturer's Standard reference and approved procedures
    • Extended operator training on machine operation and balancing applications
    • Assessment of existing capability and condition of equipment with recommendations for on-going maintenance and development
  • Preferential rates for service & calibration - charges will only be payable after the service is completed
    • Pre-agreed rate will be charged only when service visit is completed
    • Discount on spare parts and consumable items used
  • Extended Warranty
    • A system commissioned by IRD and serviced under COVERPLAN qualifies for a THREE YEAR WARRANTY at no additional cost
  • Priority response to Emergency Call-outs and Repair facility
  • Provision of 'on-loan' instrument if we are unable to turn-round an instrument repair within 5 working days
    • (Subject to availability)
  • Helpline for technical support and assistance with applications
    • Extended support may be chargeable
  • Preferential pricing for updates and upgrades

 

On-Site Start-Up Training

The balancing of large rotors presents a danger to the users, the rotor, and the machine if the machine is not set up properly.  It is recommended that the company opt to invest in training for their balancing engineers.  Besides ensuring that your machine is properly set up, our Application Engineer will work with you step-by-step through the balancing process to ensure that your operators are properly trained and able to balance quickly and efficiently.

The LEXSECO® Core Loss Tester uses a high amperage that could pose a risk to the user.  While its design reduces that risk, proper training can eliminate it.  Additionally, training will ensure quick and easy core loss evaluations!

Annual Calibration for NIST Compliance

For many workshops around the world, certification is required.  For others, it's a way of telling the customer that you are qualified to do the job.  Whatever the reason, IRD® has you covered.  For all of our devices we are able to perform yearly calibrations which comply with the National Institute of Standards and Technology (NIST).  For our balancing instruments, we offer two options:

  • In house calibration:
    • Send us your balancing instrument and we will calibrate it in house.  If any parts are found to be non-operational, you will be notified, informed of any costs, and you choose the course of action taken.  Advantages of this include the fact that in-house, our technicians have access to all possible parts necessary to fix the instrument.  If on-site, repair items may have to be shipped and costs may accumulate.
  • On-site calibration:
    • We understand that machine downtime is a major hindrance in some shops and can result in a loss of profits.  We offer on-site calibration of our instruments to ensure that our customer doesn't miss a day of work.

For our Core Loss Testers, we offer both in-house and on-site calibration for testers with old meters.  However, for newer testers which contain an E-meter, we offer the meter exchange program, which removes all down time of the Core Loss Tester while reaching full NIST compliance.  For full information about the meter exchange program, keep reading!

Standard IRD® Warranty

A.  Equipment.  Under normal and proper use, IRD® warrants to the Original Purchaser all Products against defects in materials and workmanship for a period of one year from the date of shipment In the event of a defect in materials or workmanship in a component covered by this warranty, IRD® will, at its option, repair or replace the defective component. The Original Purchaser must notify IRD® in writing of a defect believed by the Original Purchaser to be covered by this warranty, obtain a Return Authorization Number from IRD® and ship the component, with the Return Authorization Number, to the location designated by IRD® for warranty service.  All component removal, inbound and outbound shipping and reinstallation charges shall be paid by the Original Purchaser.  IRD® will inspect components properly returned for warranty service and will determine whether, and in what manner, this warranty applies.  IRD®'s determinations regarding the application of this warranty are final.  Damage resulting from improper setup, use or maintenance or operation not in conformity with IRD® specifications is excluded from the above warranties.

B.  Software.  For the Original Purchaser, IRD® will replace, at no charge, diskettes defective in materials or workmanship that are returned to IRD®, shipping prepaid, within ninety (90) days of the date of delivery.  IRD® warrants for a period of one (1) year from the date of delivery that the Software will perform in substantial compliance with the written materials accompanying the Software.  If, within the warranty period, the original purchaser reports to IRD®, in writing, a significant defect in the Software, and IRD® is unable to correct the defect within ninety (90) days of the date the defect is reported, the Software and accompanying materials may be returned, shipping prepaid, for a full refund of the purchase price.

C.  Limitation of Remedies and Liability.  The above warranties are limited to the Original Purchaser and do not apply to subsequent purchasers, through resale or otherwise, except to the Original Purchaser through an Authorized IRD® Distributor.  THE ABOVE WARRANTIES ARE IN LIEU OF ANY OTHER WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  THE SOLE REMEDY AVAILABLE UNDER THIS WARRANTY, OR FOR BREACH OF WARRANTY, IS THE REPAIR OR REPLACEMENT, AT IRD®'S OPTION, OF DEFECTIVE COMPONENTS.  IN NO EVENT WILL IRD® OR ANYONE ELSE INVOLVED IN THE DESIGN, PRODUCTION, OR DELIVERY OF ANY IRD® PRODUCT AND ANY ASSOCIATED WRITTEN MATERIALS OR PRODUCTS SUPPLIED BY IRD®, BE LIABLE FOR ANY DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO PROPERTY DAMAGE, PERSONAL INJURY, LOST PROFITS, LOST SAVINGS, LOST USE, LOST BENEFITS, ATTORNEYS FEES AND ANY OTHER COSTS OF PURSUING A LEGAL CLAIM, ARISING OUT OF THE USE OR INABILITY TO USE ANY IRD® PRODUCT, AND ASSOCIATED PRODUCTS, OR ARISING OUT OF ANY BREACH OF WARRANTY.

Update & Upgrade Existing Equipment

Technology advances everyday, so why are you using an obsolete device?  Every change IRD® has made to its products has been with the user in mind.  Our 295 Instrument interface makes it easier to navigate and provides more precise balancing.  The Core Loss Testers are now fully automated and can determine hot spots to aid in motor repair.  Equipment that works more efficiently saves time.  Time is money!

Updating Balancing Equipment

Update equipment from any manufacturer by selectively adding new IRD® Balancing instrumentation, suspension and bearing assemblies to your existing machine bases, pedestals and drive systems.  You'll get the leading-edge performance of a brand new balancing system at a fraction of the cost.

Updating a Core Loss Tester

LEXSECO®'s comprehensive upgrade utilizes our unique Flux Metering System which is certified with the National Institute of Standards and Technology (NIST) to be of the highest accuracy.  In conjunction with the Flux Metering System, the MP7TM Multiparameter Hardware/Software system enhances tests.

Mounted in a rugged steel enclosure with a locking lid, the new upgrade package can be retrofitted by the LEXSECO® engineering staff to any LEXSECO® Core Loss Tester.  Also included in the package is a one year free membership in the LEXSECO® MPTM Software Users Group, new control components, refurbishment of existing cabinet, and a thorough checkout/evaluation of the key tester components.  This quality LEXSECO® product comes with a 1 year warranty, top quality components, and an accessible engineering staff for after-market support.  Upgrading your device also qualifies you for our Flux Meter Calibration Exchange Program. Learn more about the components of an upgrade here.

LEXSECO® Calibration Flux Meter Exchange Program

If your Core Loss Tester has an "E" meter, you are eligible for the Calibration Meter Exchange Program.  Exchange your current Flux Metering System for a recalibrated Flux Metering System with NO DOWNTIME.  This program is designed to address calibration requirements of the LEXSECO® Core Loss Testers with our unique Flux Metering System.  This program enables you to conform to ISO 9001, EASA-Q and other standards that require regular and traceable calibration with little or no interruption.

 

Advantages of the Flux Meter Exchange Program:

  • Designed to address calibration requirements for maintaining the high testing accuracy for your LEXSECO® Core Loss Tester.
  • Self-enclosed modular metering system which provides for a quick removal and installation process.
  • The recalibrated metering system comes complete with Certificate of Compliance certified in conformity with the National Institute of Standards and Technology (NIST)
  • Will help you conform to ISO 9001, EASA Accreditation, and other program standards that require regular and traceable calibration while maintaining your Core Loss Testing with little or no interruption.

 

 

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USA, Asia, & Americas

IRD, LLC

Louisville, KY   40209

Phone: 502-366-0916

Fax: 502-238-1001

Email:

sales@IRDProducts.com